Author: Lisa Kennedy Sheldon

Offers direct, effective techniques that are delivered in a concise, user-friendly format that enables readers to develop a professional communication style. Topics include nursing, communication, and developmental theories; issues of cultural diversity and patient rights; concepts and interviewing techniques are presented for starting and developing the nurse-patient relationship; communicating with specific groups, including patients of different ages, patients with physical impairments, and patients in crisis.

Table of Contents

Chapter 1 The First Encounter

Chapter 2: The Nurse as Person

Chapter 3: Patients as People: Standards to Guide Communication

Chapter 4: Cultural Diversity: Awareness and Respect

Chapter 5: Establishing a Therapeutic Relationship

Chapter 6: Interview Skills: A Clinical Art and Science

Chapter 7: Reading Nonverbal Cues and Body Language

Chapter 8: Humour

Chapter 9: Anger, Anxiety and Challenging Communication Styles

Chapter 10: Life-Threatening Illness and Death

Chapter 11: Patients with Pain

Chapter 12: Physical Impairments to Communication

Chapter 13: Communicating with Different Age Groups and Families

Chapter 14: Communicating with Peers and Other Health Care Providers

Chapter 15: Conflict Resolution and Negotiating Skills

©2009, 204 pages.